Refund policy

120HATS Refund and Return Policy

At 120HATS, we strive to offer high-quality products and a transparent shopping experience. Therefore, we do not accept refunds or returns once a purchase has been completed.

Why don’t we offer refunds or returns?

We ensure accurate product descriptions:
The photos, sizes, colors, and details of each product are carefully verified on our website so you can make an informed decision.

Pre-purchase verification process:
Before buying, we encourage you to:

• Carefully review the product images, specifications, and measurements.

• Contact us via direct message or email with any questions before completing your payment.

• Confirm your size, design, and preferences (we do not offer changes after purchase).

Important recommendations:

✔ Review your cart before checkout (item, size, color, quantity).
✔ Make sure your shipping address is correct; we are not responsible for errors in the information provided.
✔ If you receive a product with manufacturing defects or an error from our team (e.g., receiving the wrong model), contact us within 24 hours of delivery and include photographic evidence so we can review your case.

No exceptions

Note: We do not cover exchanges or returns due to buyer’s remorse, incorrect size selection by the customer, or damage caused after delivery.